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Frequently Asked Questions
Why choose our machines?
We offer high-quality machinery at fair prices. With over 11 years of manufacturing experience, our production efficiency allows us to provide premium quality with reasonable pricing. All products are tested and granted CE, BV, SGS, and ISO9001 certifications.
What kind of warranty is provided?
We provide a professional after-sales service team. The standard warranty includes one year and one month of coverage, along with life-long technical support. We also recommend ordering common wearing parts for easy maintenance.
What is the typical delivery timeframe?
Our transport packaging team ensures machines are delivered safely and securely. Typical delivery occurs within 10-14 days after the down payment is received.
What are the accepted payment terms?
We generally accept a 30% advance payment, with the remaining 70% balance settled by T/T before shipping.
Are the excavators compliant with international standards?
Yes, our excavators are verified with CE, ROPS, FOPS, and ISO9001:2008 certifications to ensure they meet global safety and quality standards.
Can I customize the bucket size?
The standard digging bucket width is 380mm, but we can provide a narrow bucket option of 200mm to suit specific site requirements.